Frequently Asked Questions
Everything you need to know about your floor care purchase.
What is your shipping policy for vacuum cleaners and accessories?
We offer free standard shipping on all orders over $50 within the contiguous United States. Most orders are processed within 1-2 business days, and tracking information will be provided via email immediately upon shipment.
Do you offer a warranty on the products sold at VacuumCleanerMarket?
Yes, all our vacuum cleaners are brand new and come with the full manufacturer's warranty. The duration and coverage vary by brand (such as Miele, Riccar, or SEBO), and details can be found on the specific product page.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return your item in its original packaging and condition for a full refund, minus any applicable shipping costs.
How do I know which vacuum filter or bag is compatible with my model?
You can use our 'Parts Finder' tool on the homepage or check the 'Specifications' tab on any product page. If you are still unsure, please contact our customer support team with your model number for assistance.
Do you provide repair services or replacement parts?
We stock a wide variety of genuine replacement parts including belts, brush rolls, and motors. While we do not perform in-house repairs for mail-in customers, we can help you locate an authorized service center in your area.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Affirm financing for customers who prefer to pay for their vacuum cleaner over time.